write 1200 words minimum for numbers 1-4 and 3 scholarly sources…………for #5 write 250 words and 2 scholarly sources 1. How has the concept of customer service evolved since its origin? What changes have you witnessed? 2. Of the eleven societal factors that have affected customer service, which do you think has the biggest impact? Why? 3. Which customer service environment component do you believe is the most important? Why? 4. In what ways do organizations typically provide services to external customers? 5. Good customer service can separate an average company from an excellent company. In at least 250 words, give at least one example of good customer service and one example of bad customer service that you have personally experienced. How did these situations influence your decision to return to the business?

  • What 3 factors do you feel are most important to consider when producing an appropriate mission and vision statement for an organization?
  • Provide an example of a company/organization whose mission and vision statement contain the factors you feel are most important.

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