Unit 4 Assignment: Stakeholders, Metrics, and Quick Wins

( In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. Email your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable or will ask you to select another one. Part 1: The Stakeholders Answer the following questions: 1) Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/ connection to the process. Also describe what they expect from this project. 2) What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success). Part 2: Metrics List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is “speed of processing,” it may be defined by how quickly each employee audits a tax form, and the example would be that “on average you would expect eight tax forms audited per hour.” Metric 1: 1. Definition 2. Significance in assessment 3. Example Repeat this format for all three. Part 3: Quick Wins Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly and (c) why they will provide a boost to the project. Directions for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and save it as UsernameMT400- Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 4.docx). Submit your file by selecting the Unit 4: Assignment Dropbox by the end of Unit 4. Grading note: In the grading rubric below, you will see a section on analysis and critical thinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section. Review the grading rubric below before beginning this Activity. Assignment grading rubric = 120 points Unit 4 Assignment: Stakeholders, Metrics and Quick Wins Content, Focus, Use of Text, and Research Points Possible Points Earned Described the stakeholders in the process, their relationship, and their expectations 20 Described goals for this project and how success would be defined 20 Identified three metrics that can be used in assessing the process 20 Identified two quick wins 20 Analysis and Critical Thinking Responses demonstrated critical thinking and analysis and exhibited application of information. 20 Spelling, Grammar, APA Format Clear business writing; spelling and grammar acceptable; effective use of APA; followed the required format and instructions 20 Total 120


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Safaricom Limited is a company located in Nairobi, Kenya. It provides mobile networks. The size of the company is quite large that has an approximate of 12 million subscribers

Customer Intimacy



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