Scope Of Facilities Management Function

Task 1 – Scope Of Facilities Management Function

a. Explain the scope of facilities management in your present organization (or one you are familiar with) by reference to the various services provided. Distinguish between services that are delivered using in-house resources and those that are outsourced.

b. Compare and contrast the context of FM services in your present organization with other sectors (for example, how do FM services in a private sector organization compare or contrast with public or not-for-profit sectors). Compare

c. Explain the scope of facilities management in your present organization (or one you are familiar with) by reference to the various services provided. Distinguish between services that are delivered using in-house resources and those that are outsourced.

d. Compare and contrast the context of FM services in your present organization with other sectors (for example, how do FM services in a private sector organization compare or contrast with public or not-for-profit sectors). Compare and contrast the different service delivery resource models that are available for FM services.

e. Explain the relationship between the facilities management function and other business functions in the organization identified in Tasks 1a and b.

Task 2 – Facilities Management Services

a. Explain the difference between support services and building services by reference to examples of each in your present organisation (or one you are familiar with).

b. Describe how the organisation identified in Task 2a manages its internal building space and explain the metrics it could use to optimise space efficiency.

c. Explain the differences between managing a property that is owner-occupied and one that is occupied under a lease (or licence).

d. Describe three different types of maintenance used for maintaining buildings and building services. Provide examples from the organisation identified in Task 2a for each maintenance type described.

e. Explain the use of asset registers in managing properties and property maintenance.

Task 3 – FM Roles And Responsibilities

a. Explain a range of management functions that are key to a facilities manager’s role in your present organisation (or one you are familiar with).

b. Identify three facilities services that are provided by (or to) the organisation identified in Task 3a. Consider the functional analysis for facilities management shown in Figure 1. Describe the different activities comprising the services you have identified according to whether they are strategic, tactical or operational areas of FM responsibility. Explain how/why the classification you have given might vary between different organisations (eg size and sector).

Task 4 – Corporate Social Responsibility And Sustainability

a. Provide examples to explain the principles of corporate social responsibility (CSR) and sustainability and how they are demonstrated by your present organisation (or one you are familiar with).

b. Describe tools and techniques that are (or could be) used to measure how effectively these principles have been applied to the facilities management function in the organisation you identified in Task 4a.

Task 5 – Communication Methods

a. Use examples of FM service delivery to describe appropriate and inappropriate use of different communication methods. Your descriptions should demonstrate how their appropriate use satisfies the principles of effective communication and enhances internal and external customers’ understanding of facilities management.

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