Qualification SIT50416 Diploma of Hospitality Management
Details of Assessment
Term and Year Time allowed 3 Weeks
Assessment No 1 Assessment Weighting 100%
Assessment Type Written Response
Due Date Week No. Room
Details of Subject
Qualification SIT50416 Diploma of Hospitality Management
Subject Name Sustainability
Details of Unit(s) of competency
Unit Code (s) and Names BSBSUS501 – Develop workplace policy and procedures for sustainability
Details of Student
College Student ID
Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ___________________________
Details of Assessor
0Competent 0Not Yet Competent
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my right to appeal and the reassessment procedure.
Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback
0 Student did not attend the feedback session.
Feedback provided on assessment.
Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes: Competent
(C) Not yet Competent
Performance Criteria : BSBSUS501 – Develop workplace policy and procedures for sustainability
1. Develop workplace sustainability policy
1.1 Define scope of sustainability policy
1.2 Gather information from a range of sources to plan and develop policy
1.3 Identify and consult stakeholders as a key component of the policy development process
1.4 Include appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use and employing life cycle management approaches
1.5 Make recommendations for policy options based on likely effectiveness, timeframes and cost
1.6 Develop policy that reflects the organisation’s commitment to sustainability as an integral part of business planning and as a business opportunity
1.7 Agree to appropriate methods of implementation, outcomes and performance indicators
2. Communicate workplace sustainability policy
2.1 Promote workplace sustainability policy, including its expected outcome, to key stakeholders
2.2 Inform those involved in implementing the policy about expected outcomes, activities to be undertaken and assigned responsibilities
3. Implement workplace sustainability policy
3.1 Develop and communicate procedures to help implement workplace sustainability policy
3.2 Implement strategies for continuous improvement in resource efficiency
3.3 Establish and assign responsibility for recording systems to track continuous improvements in sustainability approaches
4. Review workplace sustainability policy implementation
4.1 Document outcomes and provide feedback to key personnel and stakeholders
4.2 Investigate successes or otherwise of policy
4.3 Monitor records to identify trends that may require remedial action and use to promote continuous improvement of performance
4.4 Modify policy and or procedures as required to ensure improvements are made
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this assessment
• Computer with relevant software applications and access to internet
• Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
• This assessment has to be completed 0 In class 1 At home
• The assessment is to be completed according to the instructions given by your assessor.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment for more information (Student handbook).
Assessment – Written
Ibis Sydney World Square Sustainability Project (100%)
Ibis Sydney World Square has the head office for the Hotel group in NSW located within it. The IBIS company (IBIS) has been in business for seven years and employs numerous staff ranging from administration of the Hotel group, information technology and other personnel.
Environmental sustainability is a critical issue for companies in this century. Increasing number of corporations are adopting standards and implementing initiatives to improve the environmental performance of their operations by reducing energy, transportation and waste. These standards and initiatives include green building standards, environmental management systems and environmental initiatives. They do this not only to comply with environmental regulations, but also to remain competitive in the marketplace.
In view of this, IBIS and Ibis Sydney World Square is rethinking its fundamental approaches to use of resources in its business including the processes involved in its practices.
The company wants to design and manage its resources to enhance worker productivity and satisfaction while reducing its demands on the environment. They also want to look at their current business practices and discover ways for minimising resource use, reducing toxic material and hazardous chemical use, and employing lifecycle management approaches.
IBIS believes that the successful integration of information technology, networking and building operations systems will result in workplace environments that both empower its workforce and reduce resource consumption. This is their first step in achieving their overall goal of creating an ultimate ‘green head office’ and becoming an industry leader in sustainability.
After numerous consultations with various personnel, specialists and relevant stakeholders, the company came up with the following goals for the new sustainability initiative:
• Reduce consumption of materials and equipment.
• Improve energy efficiency.
• Increase space utilisation.
• Reduce electronic and office waste.
In order to accomplish these goals, they would like to develop approaches to sustainability in the workplace, including the development and implementation of sustainability policies and procedures which require access to industry information and applicable legislative and Work health and safety (WHS) guidelines.
The proof-of-concept for the workplace sustainability project was located in the Administration floor inside the Ibis Sydney World Square premises. Designed for general head office administration, the project addressed environmental sustainability by reducing the number of
The electronic devices per employee, leading to reduced equipment wattage and, eventually, less e-waste disposal.
The Administration and other departments occupies ground floor, supports 40 employees. IT department is located on the 1st floor of the building is designed to support 40 employees. Both floors have a wireless LAN (WLAN) and IP telephony systems. Employees on both floors primarily use laptop computers.
At this stage, the individual consumption, including the environmental and cost impact of computer and networking equipment over its entire lifecycle, including extraction, processing, manufacture of product, distribution, use or reuse, or recycling or disposal are still unknown.
IBIS has identified sustainability as an area of growth for the business. The management has decided they want to introduce sustainable practices at the workplace in order to improve company usage and reduce paper resource wastage.
Below is a partial view of IBIS Administration work environment.
IBIS- Environmental Office Based Policy
IBIS will focus on sustainability as a key driver in its own activities. We are committed to improving the environmental performance of our office-based activities and to being leaders in best practice environmental management of these. This forms a key component of our commitment to demonstrate good environmental practice in our own operations.
To do this we will establish appropriate procedures and practices to minimise the consumption of energy, water, paper and other material inputs, and minimise the generation of waste associated with our office-based activities. These will include:
• Reducing the energy, water and paper intensity of our office-based operations
• Purchasing Green Power
• Reducing the amount of waste we produce and maximising the amount reused and recycled
• Separating our office wastes into reusable, recyclable, compost and true waste components
• Making environmentally sound purchasing decisions for capital items and consumables
• Adopting a pollution prevention approach to our activities
• Adopting an environmental management system based on ISO 14001
• Communicating our environmental performance through regular reporting
• Striving for continual improvement in our environmental performance
Recognising that all IBIS staff have a responsibility to meet these commitments, empowering staff to minimise our environmental impacts through generating staff awareness, and encouraging participation and feedback.
IBIS Sustainability Initiatives
IBIS addresses the sustainability initiatives through reference to standards, guidelines and approaches such as:
• Ecological foot printing
• Energy Efficiency Opportunities Bill 2005
• Green office program
• Green purchasing
• Greenhouse Challenge Plus (Australian government initiative)
• ISO 14001:1996 Environmental management systems life cycle analyses
• Life cycle analyses
• Triple bottom line reporting
• Integrated approach to sustainability which includes environmental, economic and social aspects, or a specific approach that focuses on each aspect individually
• Investigating particular business and market context of the industry/organisation
• Meeting relevant laws, by laws and regulations or best practice to support compliance in environmental performance and sustainability at each level as required (such as Environmental Protection or Biodiversity Conservation Act):
Task 1: Develop workplace sustainability policy
You are required to do some external research and make assumptions on the most likely consumption costs of the equipment as listed below:
IBIS Hardware and network devices
Devices Ground Floor 1st Floor
Printing and copying equipment 2 8
Desktop PCs 10 10
Laptops 30 20
Audiovisual equipment 4 1
Switches with dual power supply
Total number of devices 50 40
Number of staff 40 40
The role of Sustainability Manager has recently been created by management and is responsible for the development and implementation of workplace sustainability policy.
1. You are hired in the role of the Sustainability Manager at IBIS. A copy of the organisational schedule, with members of the sustainability committee and your various roles and responsibilities in the organization must be submitted as part of the evidence.
As per the information provided above, define the scope of sustainability policy at IBIS Submit a Scope Statement explaining what the sustainability initiatives you are trying to address. [5 marks]
For example: To ensure compliance to environmental regulations by meeting relevant laws, bylaws, regulations and best practice standards in environmental sustainability.
2. In a table (see sample below), list and identify the type of information you will gather from a variety of sources to plan and develop policy. [5 marks]
Source of information Information
Government departments Relevant laws, bylaws, regulations pertaining to workplace sustainability
3. Discuss appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use, and employing lifecycle management approaches. You should identify the roles of stakeholders in the company. A copy of meeting agendas and minutes must be produced which serves as the evidence of the discussion process. [5 marks]
4. Gather feedback and solicit ideas as part of the policy development process. In the report, make recommendations for policy options based on likely effectiveness, cost and timeframes.
For example: Using Lifecycle Analysis techniques, assess the environmental and cost impact of computer and networking over its entire lifecycle, including extraction, processing, manufacture of the product/s, distribution, use or reuse, or recycling or disposal. In this scenario, you are only required to assess the lifecycle impact of computers and computer related peripherals, including how to properly dispose of the hazardous by-products of this equipment. A copy of meeting agendas and minutes must be produced which serves as the evidence of the consultation process. [5 marks]
5. List down methods for how you can implement the workplace sustainability policy at IBIS. [5 marks]
Create an Implementation Strategy, which includes the following elements:
• Activities to be undertaken
• Outcomes expected
• Assigned responsibilities.
Task 2: Communicate workplace sustainability policy
1. Design a simple poster to promote your new workplace environmental sustainability policy. [10 marks]
• Must be at least A4 in size
• Must use recycled materials
• Must promote the Reduce, Reuse and Recycle Program at IBIS head office
• Must be interesting and eye-catching
2. Write an email to your trainer a copy with information about the activities to be undertaken in the program, the target dates, target numbers and contact details of the person responsible for the program. [5 marks]
Task 3: Implement workplace sustainability policy
1. Develop procedures for the Reduce, Reuse and Recycle environmental sustainability program to encourage environmentally responsible disposal of IT equipment at the office.
After developing the procedures, prepare a 10 minute presentation to all office staff to communicate your procedures. You should incorporate a 5 minutes question and answer portion where you will have to demonstrate an effective way to handle stakeholder objections to recommended sustainability procedures. A copy of the developed procedures needs to be submitted as evidence. [5 marks]
2. Develop a plan of action (strategy) for continuous improvement in resource efficiency, specifically in the IT Department. A copy of the plan needs to be submitted as evidence. [10 marks]
3. Establish a recording system to track and record continuous improvement outcomes related to sustainability programs initiated in the workplace. [10 marks]
For example: Develop an Excel spreadsheet template to record and keep track of expenses incurred in buying toners and maintaining the office printers and photocopiers within a 6 month period. The template must include relevant headings and labels appropriate to the data to be entered (see sample below). The information later entered into the spreadsheet will be converted into graphs/charts to be used to make informed decisions about how to further improve processes and reduce costs. Also assign a member of your group as a person responsible for monitoring, recording and reporting the outcomes.
A copy of the blank template including procedures on how to fill it with data must be submitted as part of the evidence.