Psychological First Aid Online

You are manning a telephone hotline in a city experiencing an outbreak of pandemic flu. You have been given a set of questions to ask callers (for example, do you have a fever?) and information to provide depending on the expressed concerns of callers.

A woman calls in a panic and can’t calm down. What do you do?
Select one:a. Yell until the caller is listening to you b. Tell her to call back when she has calm down and then hang up c. Remain calm yourself, give her a few minutes to calm down, and ask her what her current concerns are d. Read off the list of questions and try to get the answers to all the questions

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