Northampton Community College Healthcare Operations Management Homework

Question Description


You are a newly hired operations manager for Hospital XYZ. You are required to:

  1. Review the current hiring practices for nurses working in the emergency room department.
  2. Investigate recent patient complaints concerning bad bedside manner from nurses in labor and delivery.
  3. Review financial requests for Environmental Services to purchase new buffers to wax floors.
  4. Review Information Technology’s concerns regarding a possible information breach.
  5. Review request for implementation of new software in the radiology department.

Develop a mind map to create a visual document to determine your approach to these tasks. How would you determine how to prioritize your tasks? Who are the stakeholders in each of these scenarios? Is there a need for project management? If so why?

**Required Textbook**

Langabeer, J. R., & Helton, J. (2016). Healthcare operations management: A systems perspective (2nd ed.). Burlington, MA: Jones & Bartlett Learning. ISBN-13: 978-1284050066

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