Legal and Ethical Requirements of Property Management

Identify Legal and Ethical Requirements of Property Management to Complete Agency Work (CPPDSM4007A)

Student identification (student to complete)

Please complete the fields shaded grey. Your assignment will not be marked unless every field is complete.

Student number[8-digit number]
State or Territory[State or Territory]
Course[Registration/Representative or License program]
Number of pages including this one[number]

Assessment result (assessor to complete)

Result — first submission (Details for each activity are shown in the table below)
Competent / Not yet competent
Result — resubmission (if applicable)
Competent / Not yet competent

Feedback (assessor to complete)

[insert assessor feedback]

Before you begin

Read everything in this document before you start your assessment for this subject.

NOTE: You should also be familiar with information in both the Learner Guide as well as your state/territory’s Links and Resources document which you can locate in your ‘Supporting Resources’ Folder within your Learner Resources Folder. This contains the state specific information you need for this section of your assessment.

Instructions for completing and submitting this assessment

The information and resources that can assist you in answering the questions in this assessment can be primarily sourced from the learner guide and supporting resources for ‘Identify Legal and Ethical Requirements of Property Management to Complete Agency Work (CPPDSM4007A)’, located on your eLearning platform. You may also be required to conduct some independent research.

When completing your assessment:

• ensure you read each question carefully and answer all parts of the question

• type your answer in the space provided

• ensure you respond to the question in full and where necessary the box will expand to accommodate for your response. The answer box is not indicative of the length of your response

• where relevant, make reference to your state’s specific legislation or requirements

• if submitting additional pages for this assessment, ensure it is clearly labelled with your name, subject name and question number.

Saving your work

It is your responsibility to save a copy of your work. To do this:

• download this document to your desktop

• type your answers in the spaces provided

• save your work regularly.

Submitting the assessment

When submitting your assessment, the following applies:

• You must submit your completed assessment in a compatible Microsoft Word document.

• Do not remove any sections of the document.

• Do not save your completed assessment as a PDF.

• The assessment must be completed in full before submitting it to Kaplan Professional Education. Incomplete assessments will be returned to you unmarked.

Note: Ensure you also upload the completed industry forms, relating to Part 2: case study; Q2(d)

– These forms must be uploaded in a PDF format

• The maximum file size is 20MB.

• Once you submit your assessment for marking you will be unable to make any further changes to it.

The assessment marking process

Once you have submitted your work:

• your assessment will be marked

• your results, including feedback will be provided in this document under ‘Assessment Result’

• your assessment will be returned to you on the eLearning platform for this subject.

Not yet competent’ and resubmissions

Should your assessment be marked as ‘not yet competent’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level. Further resubmissions to this can be requested at a fee.

When resubmitting:

• you must address the assessor’s feedback in your amended responses

• you only need to amend those sections that the assessor has indicated require resubmission

• make changes to your original submission

• use a different text colour for your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes.

Units of competency

This assessment is your opportunity to demonstrate your competency in the following unit:

CPPDSM4007AIdentify Legal and Ethical Requirements of Property Management to Complete Agency Work

Assessment activities

The activities contained in this document are outlined below.

Part 1: Short answer questions

• This section consists of 7 short-answer questions.

• Question 2, 3, 4, 5, 6 & 7 consist of multiple parts.

Part 2: Case study

• This section consists of 2 questions based on a provided scenario.

• Both questions consist of multiple parts.

• Question 2 (d) requires the completion of 3 industry forms. You can access these forms in the supporting resources for your state. Where available, also refer to any other handouts/factsheets in your supporting resources on how to complete the forms.

We are here to help

If you have any questions about this assessment you can email us at realestate@kaplan.edu.au. You can expect an answer from one of our technical advisers or student support staff.

Part 1: Short-answer questions

NOTE: You should also be familiar with both the Learner Guide as well as your state/territory’s Links and Resources document which you can locate in your ‘Supporting Resources’ Folder within your Learner Resources Folder. This contains the state specific information you need for this section of your assessment.

Question 1

In your own words explain why effective communication skills are so important when leasing and managing property on behalf of landlord clients.

<type your answer here>

Question 2

(a) (i) Name the main legislation in your state/territory that covers residential tenancies (ensure you state the name of the Act as well as any Regulations related to this Act where relevant).

(ii) A statutory authority is a body set up by law which is authorised to enact legislation on behalf of the relevant country or state. What is the statutory authority for residential tenancies in your state? This is the government body that administers the residential tenancies legislation. Hint: Which body is responsible for making and reviewing these laws, and ensuring agents, landlords and tenants abide by them?

Note: ACT students, please name the Government body that administers Residential Tenancy matters in your Territory.

YOUR STATEThe main legislation in your state that covers residential tenanciesStatutory authority that administers this legislation
<type your answer here><type your answer here><type your answer here>

(b) Where within your state’s legislation can you locate the ethical and conduct standards applicable if you were working in property management? Name the legislation and the section of it that covers these conduct standards. List two (2) of these conduct standards. (You can cut and paste them from the legislation, as long as you reference this).

Note: Not all states have a separate rules/code of conduct legislation. If this is the case for you, refer to the main legislation in your state governing agency practice. This legislation will cover an agent’s responsibility and conduct requirements. Identify two (2) requirements from the agent legislation in your state that relate to property management.

YOUR STATEWhere specifically within your state’s legislation can you locate information regarding the ethical and conduct standards in relation to property management?Provide two (2) examples of these conduct standards that are specifically relevant to property management.
<type your answer here><type your answer here><type your answer here>

Question 3

(a) What is the name of the Government statutory dispute resolution body for residential tenancy disputes in your state?

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