Human resources

  1. ARC Refrigeration Inc. is particularly good at bringing together different kinds of people to achieve their common organizational purpose. What is this called, essentially?
    a. human resources management
    b. organizational strategy
    c. organizational vision and goals
    d. enlightened leadership
  2. Which term describes the structure of HR processes and activities and their relationship to the organization and the employees?
    a. linear
    b. integrated
    c. functional
    d. dynamic
  3. What HR activity provides the resources to assist employees in developing the necessary knowledge and skills to do their jobs today and in the future?
    a. job descriptions and design
    b. human resource planning
    c. training and development
    d. strategic planning
  4. To work with people in any organization, what is it important to understand?
    a. how to use technology
    b. how to apply HRM principles
    c. human behaviour
    d. how to get along with people
  5. What are three current business concerns facing organizations?
    a. global economy, demographics, and technology
    b. language, organizational culture, and employee assistance
    c. human resource planning, staffing, and training
    d. labour relations, language, and culture
  6. What is the term used to describe the combination of knowledge, skills, and characteristics needed to effectively perform a role in an organization?
    a. knowledge capital
    b. human capital
    c. core competencies
    d. talent management
  7. Four Seasons Hotels and Starbucks invest a great deal to hire and train the best and brightest employees in customer satisfaction in order to gain advantage over their competitors. What is this illustrative of?
    a. business strategy
    b. strategic human resource management
    c. human capital and talent management
    d. competency development
  8. What is the term for the skills, knowledge, education, and experience of an organization’s workforce?
    a. human capital
    b. intellectual capital
    c. core competencies
    d. employee capital
  9. What do changes in the workplace involving employee privacy, employment equity, and pay equity reflect?
    a. changes in employee rights
    b. cultural changes
    c. changes in the nature of the job and workplace
    d. changes in employee responsibility
  10. What does the federal law PIPEDA deal with?
    a. the collection and use of personal information
    b. full disclosure in all matters pertaining to human resources
    c. personal use of the Internet on company time
    d. information theft
  11. What actions must managers or HRMs take to ensure privacy legislation is upheld?
    a. They must ensure that all personal information is not discarded.
    b. They must not collect employees’ personal information, only work-related information.
    c. They must provide employees limited access to their online or paper personal files.
    d. They must acquire written consent when collecting and using employees’ personal information.
  12. What is a justifiable reason for discrimination based on business reasons of safety or effectiveness?
    a. a bona fide occupational stipulation
    b. employee wellness
    c. a bona fide occupational qualification
    d. reverse discrimination
  13. Which is an example of systemic discrimination?
    a. minimum age requirements for pilots
    b. requirements for women guards in women prisons
    c. word-of-mouth recruiting
    d. minimum physical requirements for firefighters
  14. What is a recent focus of human rights and health and safety legislation requiring higher standards from managers?
    a. compensation and benefits
    b. pay equity and health benefits
    c. psychological harassment
    d. wellness policies
  15. What are employers covered by the Employment Equity Act legally obligated to do?
    a. identify and remove any employment barriers
    b. establish pay equity policies
    c. appoint an employment equity coordinator to liaise with the federal regulatory agency
    d. establish a joint committee comprised of union and management representatives
  16. What does implementation of pay equity require?
    a. ensuring that jobs with different titles involving the same work are paid the same
    b. ensuring that male-dominated job classes and female-dominated job classes of equal value are paid the same
    c. ensuring that individuals performing work of a similar nature are paid the same, regardless of national or ethnic origin, colour, age, or sex
    d. ensuring there are no differences in pay between men and women performing the same work
  17. Which statement best describes diversity initiatives?
    a. Once the concept of diversity initiatives is understood, change should occur rapidly.
    b. Pay equity is an important element of a diversity management initiative.
    c. Diversity initiatives should be undertaken slowly so that the change is an evolutionary process.
    d. Employment equity compliance meets all the requirements of a diversity management initiative.
  18. What type of organizational culture results in more successful organizations, according to research?
    a. one that empowers employees to innovate
    b. one that punishes failure
    c. one that rewards success
    d. one that encourages big risk taking
  19. What organizational outcomes are affected by employee engagement?
    a. promotions, productivity
    b. retention, incentive pay
    c. team development, sales projections, bonuses
    d. turnover, absenteeism, loyalty
  20. In all jurisdictions, to whom are employers required to report any accidents that cause injuries or diseases?
    a. the occupational health and safety officer
    b. the company doctor
    c. local health officials
    d. the workers’ compensation board
  21. Which of the following is an employee responsibility for health and safety?
    a. performing all duties assigned, regardless of risk of exposure to hazards
    b. implementing health and safety programs
    c. following all safety rules and regulations
    d. reporting all unsafe conditions to the workers’ compensation board
  22. What are the fundamental legal health and safety responsibilities of an organization’s senior management team?
    a. to ensure day-to-day health and safety of employees
    b. to take reasonable precautions to ensure employee safety
    c. to follow on-site daily rules and expectations of the organization
    d. to follow health and safety on-site practices
  23. It was found that a gas station worker had run after a truck driver who had left the gas station without paying for his gas. He was not aware of his three fundamental rights that underlie health and safety legislation. Which of the following is one of his three rights?
    a. the right to know about hazards in the workplace
    b. the right to work in dangerous and risky work environments
    c. the right to receive job training
    d. the right to a fair and equitable compensation when working in more dangerous work environments
  24. Of the following penalties, which one is least likely to be used to deal with employees who are safety risks, except for serious violations?
    a. a verbal reprimand
    b. termination/dismissal
    c. suspension
    d. a written reprimand
  25. There are a variety of ways that safety rules are enforced. What would be the most effective way to help employees understand the organization’s health and safety rules?
    a. an employee training manual
    b. ensuring access to the online health and safety regulations
    c. having signs posted that state employees must follow workers’ compensation laws
    d. a supervisor who provides on-the-job coaching in health and safety
  26. Employers, managers, and supervisors are required by law to provide health and safety orientations to newly hired employees. What would be a critical first step in providing a new employee orientation?
    a. checking the training needs of the employees
    b. delivering training to the employees
    c. using training and communication methods that employees can understand
    d. ensuring that the employees can transfer the training to their jobs
  27. As far as workplace violence is concerned, which of the following measures is NOT required under occupational health and safety regulations?
    a. Employees who witness violence must take reasonable action to stop it.
    b. The incidents must be reported.
    c. Policies and procedures must be developed.
    d. Risk management strategies must be established.
  28. Better health benefits the organization through better morale. What is one of the benefits of better health?
    a. improved psychological performance
    b. increased lawsuits
    c. reduced absenteeism
    d. organizational goal achievement

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