HFT 3453 FIU Module 7 Dealing with Tough Guests at The Front Desk Paper

I worked at the Front Desk for many years. It is a hard job, but one that can be mastered. I had many tough situations where I had to hold my composure in dealing with a guest. Tell me about a time when you had to deal with a tough customer, guest, client, individual…and you had to be in control of the situation. Or, tell us if you couldn’t hold it and you totally lost it.

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