Group Project – ICT Strategic Plan

Group Project – ICT Strategic Plan
Group members: 4 students
ICT Strategic Plan 2020-2025
Deliverable: Written REPORT (1500 to 2000 words)
Submission Deadline: 11:59 pm 25/05/2020
Total marks: 100
Weight: 40%
PART A: ICT Strategic Plan 2020-2025
Future Education Institute is a reasonably large institute with more than 15,000
current students based in Sydney. Each year, there are around 5000 registered
students and 4000 students graduate. The head of the institute wants to upgrade
student service to increase student satisfaction and replace some human resources
by technology.
Firstly, an AI powered chat bot on its website with the capability to answer the
common student queries in a fast and efficient manner. The institute is looking at
cloud-based services to run the new system. When students still need to speak with
staff in person, they want to create a virtual queue where students do not have to
line up but are instead sent a message to their phone when they reach the front of
the queue and there is a staff member available. Students can also register from an
app installed in their phone. After each query, there will be a quick survey sending
out for student to get their feedback for improvement. This feedback will also be
stored in the cloud instead of the Institutes own data center. The use of the cloud is a
trial and if successful more services and functions will be moved to the cloud in the
Also, the Dean would like to improve the student’s outcomes by increasing support
for blended learning, which combines online educational materials and opportunities
for interaction online with traditional in classroom methods. The Dean impresses that
blended learning is the main focus area of the institute for the next 5 years.
The Dean is interested in applying some modern data mining and data warehouse
technologies for future improvements after each semester. He is also concerned
about the security of the data stored in the cloud.
Your task is that as a CIO (Chief information officer) you design an ICT
Strategy to position the institute to meet the goals and business strategy
provided by the Dean while maintaining security over next 5 years that focus
on the following critical IT matter:
1. Infrastructure (especially IAAS)
2. DM (Data Management)
3. MDM (Mobile Device Management)
4. Governance/CoBit
5. CRM (Customer Relationship Management)
6. Risk/Security/Privacy
Your ICT strategic Plan must include but not limited to:
a. Organization Vision, Mission and Objective
b. Background
c. Drivers for Change
d. At Least three ICT strategic themes and relevant ICT capabilities
e. Roadmap and ICT initiatives
f. IT Governance
It is encouraged to make graphical representation of above plan
Highlight focuses areas and findings using bold writing and bullets.
You may make assumptions about the AS-IS situation without attempting to do any
direct research (e.g. it is almost a certainty that the institute has multiple stand-alone
databases at multiple locations). So long as you describe them.
You may make assumptions about the form of the TO-BE goal (be as inventive as
you like). So long as the innovations achieve this are described
IT Strategy Template
You will be provided with an IT Strategy Template. You are not expected to use the
template in full. The template is offered as a suggested format for the sections and
aspects in the assignment.
Report Style Written Report Format:
A written, business style report with:
• A cover page
• Title
• Unit name and number
• Student names and numbers
• A Table of Contents
• A less than one-page introduction
• A section for each of the A-F topics listed above
• A less than one-page summary
Formatted as:
o A4 size, .pdf format
o Body text in 12pt Calibri font (heading may be larger font)
o 2.54cm Margins all round
o Line spacing 1.5
o A blank line between paragraphs (paragraphs do not need to be indented)
o Spell checked
o If possible, proofread by a native English-speaking person
Note: Academic support and development department at Victoria University is
where you can ask for help in university assessment task, writing skill,
English, etc.
Diagrams, pictures and figures are encouraged.
This is a business style report, not a research document
Academic referencing will not be required
Nor will a reference or reading list
Marking criteria are given below:

Marking CriterionMarks Allocated
Organization Vision, Mission and Objective15
Drivers for Change25
Three ICT strategic themes and relevant ICT capabilities25
Roadmap (including Background) and ICT initiatives and IT
(Graphical Representation+ Notes+ Numbering/Bullets+
Total Marks100

Submission Procedure:
Please submit a soft copy (one submission per group) on VU collaborate/ Table
content/ Assessment information/ Group Assignment/‘Assignment submission –
submit here’ link.
All assignments must have signed assignment cover with clear student names and
their IDs. Only the most recent submission is kept. Please note that marks will be
deducted if the assignment fails to comply with specifications and deadlines above!
File format: Microsoft Word or pdf. Marking strictly follows marking criteria.
Students should use this marking guide as reference to complete this group
assignment. In this group assignment all students are expected to contribute equally.
However, in marking the assignment we will have discretion in varying marks per
person depending on the quality and effort that they provide to this assignment.
Please keep an eye on relevant announcements at VU collaborate. In case of any
question, please don’t hesitate to contact your lecturer.
Warning: Assignments will be checked for plagiarism using software to compare your submission
with other group submissions, past assignments and other online sources.

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